Dashboard
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API Connections
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— active · — inactive
Groups
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— auto-assign ON
Agents
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— online · — on-call
Rules
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— active · — dedicated
Uptime
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Since first event
Total Tickets
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— this month
Pending
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— fetched today
Processing
—
In-flight assignments
Assigned
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— this week
Assignment Rate
—%
Pending by Priority
0 pending
Groups — Pending Backlog
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Ticket Type Split
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Recent Activity
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System Health
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API Connections
Manage your ServiceNow integrations and credentials.
| Connection Name | Application | Instance URL | Auth Type | Status |
|---|---|---|---|---|
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Enable Group
Search for a ServiceNow group and sync its members to the assignment engine.
Groups
Manage ServiceNow assignment groups and toggle auto-assignment.
Group Details
Users
View all synced users from ServiceNow.
User Profile
Group Memberships
Memberships
Global view of all user–group mappings.
Tickets Dashboard
Monitor and track all incoming ServiceNow incidents.
Total
0
Pending
0
Processing
0
Assigned
0
Processed Today
0
Audit Log
Full history of assignment events and system activity.
Assignment Rules
Configure automated assignment logic and conditions.
Ticket Details
Help & Support
Setup, configuration & troubleshooting guide