Dashboard
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API Connections
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— active · — inactive
Groups
—
— auto-assign ON
Agents
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— online · — on-call
Rules
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— active · — dedicated
Uptime
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Since first event
Total Tickets
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— this month
Pending
—
— fetched today
Processing
—
In-flight assignments
Assigned
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— this week
Assignment Rate
—%
Pending by Priority
0 pending
Groups — Pending Backlog
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Ticket Type Split
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Recent Activity
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System Health
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API Connections
Manage your ServiceNow integrations and credentials.
Enable Group
Search for a ServiceNow group and sync its members to the assignment engine.
Groups
Manage ServiceNow assignment groups and toggle auto-assignment.
Group Details
Users
All agents synced from ServiceNow instances and manually created users.
User Profile
Group Memberships
Memberships
Global view of all user–group mappings.
Tickets Dashboard
Monitor and track all incoming ServiceNow incidents.
Total
0
Pending
0
Processing
0
Assigned
0
Processed Today
0
Audit Log
Full history of assignment events and system activity.
Assignment Rules
Configure automated assignment logic and conditions.
Ticket Details
HTTP Request Log
All outbound API calls made to external connections.
Help & Support
Setup, configuration & troubleshooting guide